Although we are experiencing unprecedented levels of orders from our gardening community, our warehouse is shipping on time as noted below. We are backordered on many items and are doing our best to replenish our supply as quickly as possible. Backorder dates are noted when you place your order. Please note that some items are drop shipped directly from our vendor and can take 5-10 days to ship out.
Standard shipping rates apply for products 20lbs and under, while commercial shipping applies to products that exceed over 20lbs. Any commercial shipment orders require an added fee.
If you have any questions regarding standard or commercial shipping, please feel free to contact us at Unison Supply Shipping and Receiving Department at (626) 333-1553 or via email: [email protected]
Shipping your order:
Use the shipping estimator on the cart web page to cost-compare and see express shipping rates, or call for more details. All orders are shipped next business day. Make sure you are shipping to a secure location. We are not responsible for loss or stolen packages. You are responsible for entering the correct delivery address for your package. In the occasion that shipping address has been entered incorrectly please contact us within 1 hour of placing your order at (626) 333-1553. Any returned packages will be subject to returned shipping fees.
Usual Shipping Time 1-9 Business Days.
Ground shipping may take up to 10 days depending on delivery location. Please track your order online.
Please allow at least 10 business days for delivery before calling on order status.
Can I track my package?
Yes, as long as your order has shipped via a trackable method. To find out, see your e-mail confirmation.
Customers in Alaska and Hawaii: Please call us at (626) 333-1553 for rates and information.
Please refer to each carriers policy. Unison Supply is not liable for any damage, loss, stolen items.
Contact shipping courier before contacting Unison Supply.
For orders marked for pick up:
- Please allow ample time for your order to be double-checked and packed before attempting to pick up your order. Larger orders will take longer to process.
- Please call us at (626) 333-1553 to confirm that your order is ready for pick up.
- Orders can be picked up at Unison Supply located at 15715 E Valley Blvd, City of Industry, CA 91744. Pick up times are from 8:30am-4:30pm.
- At the time of pick up, please provide your order number or reference number.
Once you receive your order, please check that everything has been supplied correctly.
We are sorry, but faster shipping options are not available on our website at this time. If you’d like to place an order with expedited shipping, please call us at (626) 333-1553. Fees are calculated based on the weight and size of the item(s) you’re ordering. Delivery does not occur on weekends or holidays. A physical address is required. Please note: Some items cannot be expedited. These exceptions are noted in the product descriptions online.
Items shipped directly from our suppliers
If your order includes an item that is shipped directly from one of our suppliers, that item will arrive separately from other items you have ordered. Faster shipping options are generally not available for these items, except as noted in the product descriptions.
Additional handling charges on large items
Some of our larger items carry an additional handling charge. For more information please contact us at [email protected]
Shipping outside the lower 48 states
If your delivery address is outside the lower 48 states, it’s best to order by phone so we can give you all of the available shipping options. In many cases, delivery takes two to four weeks. In addition, certain products have shipping restrictions, and cannot be delivered to specific states.
In-Store Pickup Policy
Customers during in-store pickup whether order over the phone or through our website must provide sales associate with ID of the name of the purchase order and the matching address provided.